Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Please contact us first before returning any item. Our team will assess your request and provide guidance on the next steps. Returns sent without prior approval will not be accepted.

To start a return, please contact us at info@afterblanks.com.

If your return request is approved, we will provide instructions on how and where to send your package. Depending on the reason for the return, a refund, exchange, replacement, store credit, or other resolution may be offered at our discretion after assessment.

Refund & Exchange Conditions

The outcome of a refund or exchange request depends on the reason for the return and the condition of the product upon inspection and acceptance.

Examples include, but are not limited to:

  • If the wrong item was delivered, we may offer a replacement, exchange, or full refund upon verification.

  • If the item arrives damaged, defective, or not in new condition, we may offer a replacement, exchange, or refund once sufficient evidence has been provided and the claim has been approved.

  • If a return is requested due to a change of mind, the return may still be accepted provided the item meets our return eligibility requirements. However, the customer will be responsible for all return shipping costs.

We reserve the right to assess all return requests before approving a refund, exchange, or replacement.

Damages and Issues

Please inspect your order immediately upon receiving it. If your item is defective, damaged, or if you have received the wrong item, contact us as soon as possible with supporting photos and details so we can evaluate the issue and provide an appropriate resolution.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom-made, special-order, or personalised products

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Please contact us if you have questions regarding your specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to obtain a different item is to request a return for the original product. Once the return has been approved and processed, you may place a new order for the desired item.

 

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund request has been approved.

If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@afterblanks.com.

Contact Us

For all return, refund, exchange, or product-related concerns, please contact us first at:

Email: info@afterblanks.com

Our team will review your request and provide instructions before any item is returned.